Dream Dolphin Phone Case For iPhone Blue-635120591727

Thank you for shopping at Runycase! We are committed to providing you with a seamless shopping experience, including transparent and reliable shipping. Please review our shipping policy below.

Free Shipping:

We are pleased to offer free shipping on all orders

 

Shipping Carriers:

We partner with reputable shipping carriers to deliver your orders. These may include, but are not limited to:

• USPS (United States Postal Service)
• DHL
• Other

 local postal services depending on the destination country.

 

Order Cut-Off Time:

Our daily order processing cut-off time is 5:00 PM Eastern Standard Time (EST).

Orders placed before 5:00 PM EST on a business day (Monday - Friday, excluding public holidays) will begin processing on the same day.

Orders placed after 5:00 PM EST, on weekends, or on public holidays will begin processing on the next business day.

 

Delivery Time：

Our shipping process is divided into two parts: Handling Time and Transit Time.The total delivery time for your order is the sum of the handling time and the transit time. 

 

Handling Time: 

All products require a production process. Therefore, our handling time is typically between 1 to 2 business days (Monday to Friday).

 

Transit Time: 

Once your order is ready and has left our warehouse, The following is the estimated arrival time of the package (Monday to Friday).

Shipping times vary based on the delivery location. Here are our estimates:

United States: 3-7 business days

Canada: 5-10 business days

United Kingdom: 5-10 business days

Australia & New Zealand: 7-14 business days

Europe (EU & Non-EU): 7-14 business days

Rest of the World: 15-30 business days

 

Order Cancellations:

If you wish to cancel your order, you must contact us via email within 24 hours of placing your order. Please email us at support@runycase.com with your order number and "Order Cancellation Request" in the subject line.

If your request is received within the 24-hour window and your order has not yet been shipped, we will process your cancellation and issue a full refund. Orders cannot be cancelled once they have been processed for shipment or after the 24-hour window has passed.

 

Incorrect Shipping Address or Product Ordered:

It is the customer's responsibility to ensure that the shipping address and product details provided are correct at the time of order.

If you notice an error in your shipping address or the items ordered, please contact us immediately at support@runycase.com within 24 hours of placing your order.

We will do our best to make corrections if your order has not yet been processed or shipped.

 

Unforeseen Delays:

While we strive to meet our estimated delivery times, Runycase is not responsible for delays in shipping caused by factors beyond our control. Such factors may include, but are not limited to:

Customs inspections and clearance procedures

Severe weather conditions

Natural disasters

Postal service strikes or disruptions

Public holidays in transit or destination countries

Other force majeure events

These unforeseen delays are not included in the estimated delivery times. We appreciate your understanding in such situations. Customers are also responsible for any customs duties, taxes, or import fees that may be charged by their country's customs authorities.

 

Contact Us:

If you have any questions regarding our shipping policy or your order, please do not hesitate to contact our customer support team:

Email: support@runycase.com

Phone: +8615914102293

Address: FB6-021,Lucky Lai Business Bldg. B Bldg, Xixiang, Baoan,Shenzhen 518102 China

Customer Service Hours：9:00am-5:00pm , Monday to Friday（EST）

At Runyucase, we stand behind our products and want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a straightforward return process.

 

30-Day Return Policy:

You have 30 calendar days from the date of receipt to request a return for a refund or exchange. 

 

Eligibility Requirements:

• Unused product in original condition
• All original packaging and tags intact
• Return request initiated within 30 days of delivery
• Proof of purchase (order number/receipt)

 

How to Initiate a Return:

To begin the return process, please adhere to the following steps:

1. Within 30 days of receiving your product, please send an email to support@runycase.com. In your communication, ensure you include your order number, the specific reason for the return, and attach clear images of the product.
2. Our dedicated customer service team will promptly review your request upon receipt of your email.
3.If your return request aligns with the criteria outlined in our policy, we will send you a prepaid return shipping label via email.
4. Kindly print the received return label and affix it securely to your return package.
5. Please deliver the package to your local postal service or the designated shipping carrier for its return journey.

 

Return address:

Address:  FB6-021,Lucky Lai Business Bldg. B Bldg, Xixiang, Baoan,Shenzhen 518102 China

Please do not return your products before getting confirmation via email from support@runycase.com

 

Return method:

Send By Mail

Once your product is shipped back to our return address, please send the correct tracking number to  support@runycase.com. 

 

Responsibility for Return Shipping Costs：

Damaged or Defective Products: In the event that you receive a product that is damaged or exhibits a manufacturing defect, Runycase will bear the full responsibility for all return and reshipment shipping costs.
Customer Preference or Error: If the return is necessitated by reasons such as personal dissatisfaction or an incorrect order placed by the customer (without prior communication for modification), the customer will be responsible for the expenses associated with returning the item.

 

Refund Processing：

Upon the successful receipt and thorough inspection of your returned product, we will proceed with the processing of your refund without delay. You can anticipate receiving your refund within approximately 5 days from the date we confirm receipt of the returned item. The refund will be credited back to the original payment method used for your purchase. 

 

No Restocking Fee：

Runycase does not impose any restocking fees on returned items.

 

Late or Missing Refunds:

If you have not yet received your refund, please first check your bank account or credit card statement. You may also contact your bank or credit card company, as it may take some time for the refund to be officially posted. If the issue persists, please contact us at support@runycase.com

 

Damages and issues：

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Cancellation:
You can cancel your order before your item is shipped ,Your order could be fully refunded within 24 hours after purchase if it is has not been shipped.

 

Contact US:

Email: support@runycase.com

Phone: +8615914102293

Address: FB6-021,Lucky Lai Business Bldg. B Bldg, Xixiang, Baoan,Shenzhen 518102 China

Customer Service Hours：9:00am-5:00pm , Monday to Friday（EST）